Customers Complaints Admin - Fare Collection System
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Key skills for this role
About the Role
Overview Enhance customer experience through effective complaints management and service improvement. Your role Manage complaint systems and workflows. Track and analyze custome.
Key Skills for This Role
Full Job Posting
Overview
Enhance customer experience through effective complaints management and service improvement.
Your Role
- Manage complaint systems and workflows.
- Track and analyze customer feedback trends.
- Coordinate with contractors for timely resolution.
- Prepare customer service performance reports.
- Rewards & benefits
- This includes:
- Tax-free salary.
- Life insurance coverage.
- Medical insurance.
- Annual leave balance.
- Company gratuity scheme.
- Discretionary bonus program.
- Annual flight contribution.
- Transportation & housing allowances.
- Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
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