Customer Value Manager

Bachelor’s degree in Business, Operations, Automotive Management, Communications, or related field preferred; equivalent relevant experience accepted in lieu of degree

3–5 years of experience in customer value, account management, client-facing consulting, or a related customer-facing role in a SaaS environment

Demonstrated ability to manage executive relationships and lead value-focused conversations with dealer principals, general managers, or comparable senior customer stakeholders

Strong analytical instincts, including the ability to review performance data, adoption trends, and operational signals and translate them into a compelling customer value narrative

Experience developing account plans, success plans, value plans, or comparable structured customer engagement strategies preferred

Experience forecasting account health, renewal risk, or expansion opportunity across a portfolio preferred

Experience collaborating cross-functionally with Sales, Product, Support, Enablement, or similar internal teams to improve customer outcomes

Familiarity with CRM platforms such as Salesforce preferred

Familiarity with business intelligence and reporting tools such as Tableau, Looker, or Power BI preferred

Automotive industry experience or familiarity with dealership operations strongly preferred

Ability and willingness to travel up to 50% for dealership visits, onsite engagement, and customer events

Strong written and verbal communication skills, including the ability to lead executive conversations and prepare clear internal account context

Ability to operate effectively in a fast-paced, high-growth environment with shifting priorities, portfolio needs, and organizational structures

Competitive compensation and generous stock options

100% employer-paid top-of-the-line medical, dental and vision coverage

Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper

Work on the latest and coolest technologies – everything is home-grown and built ground-up

A dynamic work environment with a strong sense of community and collaboration

The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy

Exciting opportunities for career growth and development

Current Tekion Employees: Please apply via the Internal Job Board in Ashby

Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

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