Customer Value & Lifecycle Manager

Ooredoo Fintech

Baladiyat ad Dawhah, QAT

Full-time

Mid-Senior

Onsite

Discovered 1 weeks ago

Customer lifecycle managementCRM strategyCustomer retentionCross-sell strategyCustomer Lifetime Value modelingLifecycle campaign design

Free

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Key skills for this role

Customer lifecycle managementCRM strategyCustomer retention

Own the end-to-end customer journey from onboarding and first transaction through wallet adoption and cross-sell.

Develop customer value, retention, and revenue diversification strategies across OFTI markets.

Operate across Qatar, Oman, Tunisia, Maldives, and future markets to maximize customer lifetime value.

Ooredoo Fintech is a scale-up providing financial solutions through Ooredoo Money, walletii, and m-Faisaa.

The business serves users across Qatar, Oman, and the Maldives and is expanding accessible digital financial tools.

Define the customer lifecycle framework from acquisition through activation, engagement, and cross-sell.
Build Customer Lifetime Value models to identify valuable segments and predict churn risk.
Design targeted, journey-sequenced lifecycle campaign briefs tied to measurable revenue outcomes.
Lead wallet adoption strategy through incentives, activation triggers, and multi-product propositions.
Develop cross-sell opportunities and commercial cases with P&L projections and conversion modeling.
Monitor retention, attach rates, dormancy, and cross-sell KPIs across markets.
Manage the commercial budget and allocate resources to maximize ROI and reduce cost of retention.
Coordinate the commercial calendar with central marketing and local market teams.
Evaluate initiatives and validate their impact on revenue growth and customer stickiness.

5–8 years of experience in customer lifecycle management, CRM strategy, or customer value management in fintech, banking, or telecoms.
Proven experience delivering measurable improvements in retention, engagement, and cross-sell conversion.
Strong understanding of digital wallet revenue models, remittance, and consumer lending P&L.
Bachelor's degree in Business, Marketing, Finance, or a related field.
MBA or equivalent postgraduate qualification is a strong plus.

Navigate matrix organizations with professional maturity and interpersonal agility.
Connect customer behavior patterns to commercial outcomes and investment cases.
Use strong storytelling and brief-writing skills to influence non-direct-report teams.
Operate across markets with varied cultural and regulatory contexts.