Customer Technical Support Engineer
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About the Role
Royex Technologies (https://www.royex.ae) is a Mobile app and Website Development Company based in Dubai.
Key Skills for This Role
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Overview
Royex Technologies (https://www.royex.ae) is a Mobile app and Website Development Company based in Dubai.
We are looking for a **Customer Technical Support Engineer** to join our team.
The ideal candidate must have a strong foundation in programming languages, excellent communication skills, and the ability to act as a bridge between clients and our technical team.
This role involves handling client meetings, understanding their requirements, and preparing tailored technical proposals based on discussions.
Key Responsibilities
- Act as the first technical point of contact for clients to address queries, issues, and requirements.
- Attend client meetings (both onsite and virtual) to gather project requirements and provide technical insights.
- Prepare detailed proposals, including technical specifications, workflows, and cost estimates, based on discussions with the client.
- Provide technical assistance, troubleshooting, and product support to clients when required.
- Work closely with internal teams (development, sales, and project management) to ensure client requirements are met.
- Maintain strong relationships with clients by ensuring timely communication and support.
- Keep up-to-date with emerging technologies and industry trends to provide innovative solutions.
Requirements
- Bachelor’s degree in Computer Science, IT, or a related field.
- Strong knowledge of programming languages.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to explain technical concepts in simple terms.
- Ability to multitask and manage multiple client interactions efficiently.
- Minimum **1 year of experience** in a technical support or client-facing technical role.
Other Benefits
- Mobile bill Allowance, Yearly Tour allowance and Weekly 2 holidays
- Please share your resume to **hr@royex.net** and for more details about Royex, please visit **www.royex.ae**
- Pay: AED3,000.00 - AED4,000.00 per month
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