successfactors
Customer Technical Support Engineer (29822)
Technicolor
GBR
Full-time
Entry · 2+ years experience
Onsite
Discovered 2 weeks ago
EthernetVLAN802.11USBATMGPON
Free
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EthernetVLAN802.11
Role Overview
The Customer Technical Support (CTS) Engineer supports the customers on technical topics during the whole lifetime of a product from presales until phase out of a product (Product range: DSL-Gateways and Networking Products of Digital Home).
He creates customized SW builds and performs technical trainings for customers tailored to the operation of the customer specific product.
Key Skills for This Role
EthernetVLAN802.11USBATMGPON
Full Job Posting
Job Purpose:
The Customer Technical Support (CTS) Engineer supports the customers on technical topics during the whole lifetime of a product from presales until phase out of a product (Product range: DSL-Gateways and Networking Products of Digital Home). He creates customized SW builds and performs technical trainings for customers tailored to the operation of the customer specific product.
Responsibilities
- Creates customized SW Builds to apply Network integration for dedicated customers
- Tests Customized SW in Customer network scenarios
- Analysis technical issues on site/remote
- Manage issue resolution between Customer and BU in all phases of Product life cycle
- Develops workarounds and alternatives
- Defines and executes Product and Network Demonstrations tailored to Customer requirements in Presales Phase
- Supports the tendering team by answering technical statement of compliance and follows the technical Contract negotiations and adopts the technical Documentation
- Performs customer tailored technical Product training (configuration, operation, helpdesk)
- Single point of Contact for all technical questions of Customer in presales, sales and post sales phase
- Responsible for customers national and internationally, including traveling for business occasions in whole EURASIA region
Education
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