freshteam
Customer support - Trainer
DrinkPrime
Bengaluru, IND
Full-time
Entry
Onsite
Discovered 3 weeks ago
Free
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The trainer’s responsibilities include: 1.
Conducting new hire training for chat support agents 2.
Driving refresher training sessions for existing agents 3.
Improving communication quality and empathy in chats 4.
Training agents on SOPs, troubleshooting, and process handling 5.
Reduce repeat contacts caused by incorrect or incomplete information 6.
Working closely with QA and operations teams on identified gaps
About DrinkPrime
Water Treatment287 employeesFounded 2016
Subscription-based IoT water purifier rental and maintenance service.
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