Customer Support Trainee
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Key skills for this role
About the Role
Assist in providing excellent customer support through various channels including phone, email, and chat. Handle basic inquiries and troubleshoot simple issues under supervision. Document customer interactions accurately and follow up on outstanding issues.
Key Skills for This Role
Full Job Posting
Overview
- Assist in providing excellent customer support through various channels including phone, email, and chat.
- Handle basic inquiries and troubleshoot simple issues under supervision.
- Document customer interactions accurately and follow up on outstanding issues.
- Learn about Smart Technology Solutions products and services to effectively assist customers.
- Collaborate with team members to escalate more complex issues to higher-level support staff.
- Participate in training sessions and team meetings to improve customer service skills.
Requirements
- Currently pursuing or recently graduated with a degree in SMART Products, Business, or related fields.
- Basic understanding of customer service principles and best practices.
- Good communication skills, both verbal and written.
- Friendly, patient, and customer-focused attitude.
- Ability to learn quickly and work collaboratively in a team.
- Basic computer literacy and willingness to learn new software tools.
Benefits
- A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.
- Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.
- Supportive & collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.
- A space for every personality: Love socializing? You’ll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We’ve got dedicated Focus Rooms perfect for deep work.
- Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for you.
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