Customer Support Technician II - Autonomous Commercial Landscaping

Job Requirements

• Technician will support ASI internal customer "ASI Durability" and ASI external customers
• Responsible for diagnosing errors with autonomous vehicles and control systems
• Repair, correct, and/or calibrate autonomous machines as required
• Make safety a priority
• Must be hands on and have a desire to learn
• Learn to operate autonomous vehicles in a safe manner
• Maintain and support wireless radio network
• Diagnose and recreate customer support issues
• Document support cases and update troubleshooting procedures

Qualifications

• College graduate, trade school, or equivalent experience
• Experienced with Microsoft Word, Excel, PowerPoint, and Outlook
• Good communication skills, verbal and written
• Good organizational skills
• Attention to detail
• Experience with CRM (Salesforces, SAP) programs
• Experience with a variety of machines (Heavy Equipment, Automobiles, Agriculture machines) will be helpful
• Experience with electronics and D/C electrical circuits and the ability to use a digital multi-meter
• Experience with diagnostic tools or programs (i.e. OBD tool)
• Understand basics of CAN bus on vehicle communications
• Understand basic GNSS systems
• Experience with wireless and wired networks

Additional Considerations