Customer Support Specialist (Remote)
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Key skills for this role
About the Role
Hire Feed is hiring an AI Customer Support Specialist on a contract basis to address customer inquiries about AI technologies, troubleshoot technical issues, and document interactions.
Key Skills for This Role
Responsibilities
- Respond to customer queries about AI products and services with clear, concise explanations
- Troubleshoot technical issues related to AI tools and systems for end users
- Document customer interactions, issues, and resolutions in the support ticketing system
- Collaborate with engineering teams to escalate complex technical problems
- Maintain up to date knowledge of AI product features and updates
Requirements
- Experience supporting AI technologies or related software products
- Proficiency in troubleshooting technical issues for end users
- Strong written and verbal communication skills
- Ability to document issues and resolutions accurately in ticketing systems
- Familiarity with AI terminology and basic technical concepts
- Experience working in a remote support environment
Full Job Posting
Role Overview
- We are hiring for one of our clients, seeking an AI Customer Support Specialist (Pacific Time Zone ONLY) to work on a contract basis.
- The role involves addressing customer inquiries related to AI technologies and ensuring timely resolution of technical issues.
Key Responsibilities
- Respond to customer queries about AI products and services with clear, concise explanations.
- Troubleshoot technical issues related to AI tools and systems for end users.
- Document customer interactions, issues, and resolutions in the support ticketing system.
- Collaborate with engineering teams to escalate complex technical problems.
- Maintain up to date knowledge of AI product features and updates.
Required Skills & Qualifications
- Experience supporting AI technologies or related software products.
- Proficiency in troubleshooting technical issues for end users.
- Strong written and verbal communication skills for customer interactions.
- Ability to document issues and resolutions accurately in ticketing systems.
- Familiarity with AI terminology and basic technical concepts.
- Experience working in a remote support environment.
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