Customer Support Specialist (Remote)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Hire Feed is hiring an AI Customer Support Specialist on a contract basis to troubleshoot AI tools and resolve customer issues for a global technology client. The role involves responding to inquiries via chat, email, and ticketing systems, documenting issues, and escalating to engineering.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries about AI tool functionality and usage through chat, email, and ticketing systems
- Troubleshoot technical issues related to AI models, APIs, or platform integrations
- Document recurring customer issues and escalate complex problems to engineering teams
- Provide detailed solutions and step by step guidance for AI related workflows
- Monitor customer feedback to identify trends and suggest improvements for AI tool usability
Requirements
- Experience providing customer support for AI tools or platforms is required
- Proficiency in troubleshooting technical issues related to AI models or APIs is required
- Ability to explain complex AI concepts in simple, actionable terms is required
- Strong written and verbal communication skills are required
- Familiarity with ticketing systems and CRM tools is preferred
Full Job Posting
Role Overview
- We are hiring for one of our clients, seeking an AI Customer Support Specialist to work on a contract basis. This role requires expertise in troubleshooting AI tools and resolving customer issues related to AI driven products. The position involves assisting users with platform specific AI functiona
Key Responsibilities
- Respond to customer inquiries about AI tool functionality and usage through chat, email, and ticketing systems.
- Troubleshoot technical issues related to AI models, APIs, or platform integrations.
- Document recurring customer issues and escalate complex problems to engineering teams.
- Provide detailed solutions and step by step guidance for AI related workflows.
- Monitor customer feedback to identify trends and suggest improvements for AI tool usability.
Required Skills & Qualifications
- Experience providing customer support for AI tools or platforms is required.
- Proficiency in troubleshooting technical issues related to AI models or APIs is required.
- Ability to explain complex AI concepts in simple, actionable terms is required.
- Strong written and verbal communication skills are required.
- Familiarity with ticketing systems and CRM tools is preferred.
More About the Opportunity
- This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to enhanced customer experiences with AI driven solutions.
- The position provides exposure to cutting edge AI technologies and their real world applications.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Hire Feed
Business Analyst - Arabic Language (Remote)
Abu Dhabi, UAE
Role: Business Analyst - Arabic Language (Remote) Location: Remote (Work from Anywhere) Job Type: Full-Time Payout: Competitive, based on experience Role Overview: We are hiring for one of our clients, seeking a Busin
Logistics Specialist (Remote)
Abu Dhabi, UAE
Role: Logistics Specialist (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $40 - $50/hour Role Overview: We are hiring for one of our clients, seeking a Logistics & Supply Chain Management Sp
Finance Analyst (Remote)
Abu Dhabi, UAE
Role : Finance Analyst (Remote) Location : Remote (Work from Anywhere) Job Type : Contract Payout : $30 - $65/hour Role Overview: We are hiring for one of our clients, seeking a Finance Expert to work on a contract ba
Research Analyst (Remote)
Abu Dhabi, UAE
Role: Research Analyst (Remote) Location: Remote (Work from Anywhere) Job Type: Full-Time Payout: Competitive, based on experience Role Overview: We are hiring for one of our clients, seeking a Research Analyst - Adva
Machine Learning Engineer (Remote)
Abu Dhabi, UAE
Hire Feed is hiring a Machine Learning Engineer on a contract basis for one of its clients. The role involves designing, developing, and deploying machine learning models using Python, TensorFlow, or PyTorch. The positio
ML Engineer (Remote)
Abu Dhabi, UAE
A client is hiring a part-time ML Engineer to work on production-grade ML codebases, model training, and evaluation pipelines. The role requires 3+ years of ML engineering experience, strong Python skills, and hands-on e
Biologist (Remote)
Abu Dhabi, UAE
We are hiring a Biology Expert (PhD/Master's) to design and solve challenging biology problems to probe the limitations of large language models. You will collaborate with LLM researchers to align problem types with eval
Strategic Project Manager (Finance) - Remote
Abu Dhabi, UAE
Hire Feed seeks a Strategic Project Manager (Finance) for a remote full-time role. The position involves overseeing high-impact financial initiatives, managing cross-functional projects, and driving financial planning an
Business Analyst - Arabic Language (Remote)
Abu Dhabi, UAE
Logistics Specialist (Remote)
Abu Dhabi, UAE
Finance Analyst (Remote)
Abu Dhabi, UAE
Research Analyst (Remote)
Abu Dhabi, UAE
Machine Learning Engineer (Remote)
Abu Dhabi, UAE
ML Engineer (Remote)
Abu Dhabi, UAE
Biologist (Remote)
Abu Dhabi, UAE
Strategic Project Manager (Finance) - Remote
Abu Dhabi, UAE