Customer Support Specialist (Remote)
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Key skills for this role
About the Role
We are hiring an AI Customer Support Specialist on a contract basis to troubleshoot AI tools and resolve customer issues. The role involves assisting users with AI-driven products via chat, email, and ticketing systems.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries about AI tool functionality and usage through chat, email, and ticketing systems
- Troubleshoot technical issues related to AI models, APIs, or platform integrations
- Document recurring customer issues and escalate complex problems to engineering teams
- Provide detailed solutions and step by step guidance for AI related workflows
- Monitor customer feedback to identify trends and suggest improvements for AI tool usability
Requirements
- Experience providing customer support for AI tools or platforms
- Proficiency in troubleshooting technical issues related to AI models or APIs
- Ability to explain complex AI concepts in simple terms
- Strong written and verbal communication skills
- Familiarity with ticketing systems and CRM tools
Full Job Posting
Role Overview
- We are hiring for one of our clients, seeking an AI Customer Support Specialist to work on a contract basis. This role requires expertise in troubleshooting AI tools and resolving customer issues related to AI driven products.
Key Responsibilities
- Respond to customer inquiries about AI tool functionality and usage through chat, email, and ticketing systems.
- Troubleshoot technical issues related to AI models, APIs, or platform integrations.
- Document recurring customer issues and escalate complex problems to engineering teams.
- Provide detailed solutions and step by step guidance for AI related workflows.
- Monitor customer feedback to identify trends and suggest improvements for AI tool usability.
Required Skills & Qualifications
- Experience providing customer support for AI tools or platforms is required.
- Proficiency in troubleshooting technical issues related to AI models or APIs is required.
- Ability to explain complex AI concepts in simple, actionable terms is required.
- Strong written and verbal communication skills are required.
- Familiarity with ticketing systems and CRM tools is preferred.
More About the Opportunity
- This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to enhanced customer experiences with AI driven solutions.
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