linkedin
Customer Support Specialist
Mable
Melbourne, QAT
Full Time
Entry
Hybrid
3 weeks ago
Customer ServiceCommunicationProblem SolvingEmpathySalesforceCRM
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Customer ServiceCommunicationProblem Solving
About the Role
Mable, a leading Australian healthtech platform, seeks a Customer Support Specialist to assist users in a high-volume inbound call centre environment. Requires 2-3 years of customer support experience, ideally in health tech, NDIS, or aged care, and strong communication skills.
Key Skills for This Role
Customer ServiceCommunicationProblem SolvingEmpathySalesforceCRM
Responsibilities
- Assist the Mable community in a high volume inbound call centre environment, also supporting additional channels as required
- Display excellent interpersonal skills with an empathetic and compassionate approach to customers
- Recognise opportunities to increase customer satisfaction and work towards a resolution or escalate where required
- Provide information, advice, guidance, and support to our community, supporting our users to achieve their goals through our platform
- Proactively educate our users on getting the most out of Mable based on their individual needs
- Advocate for customers to ensure their needs are met and inquiries resolved
- Provide broader business teams with insights and feedback to support process and platform improvements
- Deliver standard service excellence that is in line with our code of conduct and company values
- Adhere to team processes and procedures and accurate record keeping in Salesforce
- Meet individual and team KPIs, and undertake other duties and responsibilities as required
Requirements
- 2 3 years of experience in customer support, ideally in health tech, NDIS, or aged care
- Strong communication, listening, and problem solving skills
- Familiarity with NDIS policies and working with vulnerable populations (desirable)
- Comfortable in fast paced, high volume environments
- Experience with Salesforce or similar CRMs
- A team player who’s adaptable, resilient, and brings energy, curiosity, and integrity
Full Job Posting
About Mable
- Mable is one of Australia's leading and fastest growing healthtech platforms, connecting people with disability and older Australians with independent support workers.
About The Role
- As a Customer Support Specialist at Mable, you’ll be at the heart of our platform, supporting and empowering every type of user we serve.
Key Responsibilities
- Assisting the Mable community in a high volume inbound call centre environment, also supporting additional channels as required.
- Display excellent interpersonal skills with an empathetic and compassionate approach to customers.
- Recognise opportunities to increase customer satisfaction and work towards a resolution or escalate where required.
- Provide information, advice, guidance, and support to our community, supporting our users to achieve their goals through our platform.
- Proactively educate our users on getting the most out of Mable based on their individual needs.
- Advocate for customers to ensure their needs are met and inquiries resolved.
- Provide broader business teams with insights and feedback to support process and platform improvements.
- Deliver standard service excellence that is in line with our code of conduct and company values.
- Adhere to team processes and procedures and accurate record keeping in Salesforce.
- Meet individual and team KPIs, and undertake other duties and responsibilities as required.
Skills, Knowledge And Experience
- A passion for delivering world class customer service and driving great outcomes.
- 2 3 years of experience in customer support, ideally in health tech, NDIS, or aged care.
- Strong communication, listening, and problem solving skills you're a people person at heart.
- Familiarity with NDIS policies and working with vulnerable populations with empathy and care (desirable).
- Comfortable in fast paced, high volume environments you think big and act fast.
- Experience with Salesforce or similar CRMs, and a love of learning new systems.
- A team player who’s adaptable, resilient, and brings energy, curiosity, and integrity to everything you do.
Our Benefits
- Learn from industry experts, experienced leaders, and on the job opportunities.
- Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
- We’re a hybrid workplace, balancing time in the office with remote work.
- Get one extra paid leave day per quarter for what makes you happy.
- Acknowledge a significant day your way with family and friends.
- Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career