Customer Support Specialist (Imaging)

• Apply approved Windows images to desktops and laptops using company tools (e.g., imaging software, USB media, or network-based deployment tools).

• Perform basic pre‐imaging steps (e.g., verifying hardware, connecting to network, booting to imaging environment).

• Follow documented procedures to ensure each system receives the correct image, settings, and applications.

• Run post‐imaging checks (e.g., confirm successful installation, basic login test, verify system name, network connectivity).

• Tag, label, and record computer details (serial number, asset tag, assigned user or location) in tracking spreadsheets or asset management tools.

• Report imaging issues or failures to senior technicians or IT support staff.

• Maintain a clean, organized work area and properly store imaging tools and equipment.

• Handle basic tasks such as plugging in peripherals, connecting monitors, and preparing systems for deployment.

• Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.