Customer Support Specialist I (Remote)

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven customer support or client service experience.
• Strong phone, email contact handling skills and active listening.
• Familiarity with CRM systems and practices, preferred.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Excellent communication and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively.
• Experience in title, registration, DMV, or dealership, preferred.
• Technical support experience is preferred.
• Primary schedule will be 11:00 AM to 8:00 PM ET , Monday - Friday. There may be occasions that require overtime, evening, holiday, or weekend shifts

The hourly rate range for this position is: $19.00 - $21.00

Final compensation for this position will be determined based upon the applicant’s relevant experience, skillset, education, location, business needs, market demands, and other factors as permitted by law.

At Vitu, our engaged workforce is the key to our success.

We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered.

We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued.

We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.

At Vitu, we care for our employees and their families.

We offer a comprehensive benefits package including -

• Healthcare Coverage for you and your family covering Medical, Dental & Vision
• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Generous PTO
• Pet Insurance
• Retirement Planning

• Life and Disability Insurance
• Commuter Benefits

• Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer.

We value diversity and are dedicated to providing an equal and inclusive working environment.

We are committed to providing an environment that is free from discrimination and harassment.

We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law.

Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.