Customer Support Specialist - Freelance AI Trainer
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Key skills for this role
About the Role
Mindrift is seeking a freelance AI trainer with a background in customer service, banking, or financial services to design and evaluate AI training scenarios.
Key Skills for This Role
Responsibilities
- Design and evaluate fee inquiry and statement clarification scenarios
- Create autopay and payment setup scenarios with deliberate traps
- Build card replacement and fraud claim scenarios
- Author account closure scenarios testing retention offer eligibility logic
- Grade responses on factual accuracy and conversational tone
Requirements
- Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or related field
- 2+ years of customer service, banking, retail, or financial services experience
- Current or recent experience in customer service & support, or banking & financial roles
- Strong written English (C1+)
- QA analyst, call center trainer, or conversation designer background is a strong positive signal
Full Job Posting
Opportunity Overview
- Mindrift connects specialists with project based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.
- Participation is project based, not permanent employment.
What This Opportunity Involves
- Design and evaluate fee inquiry and statement clarification scenarios
- Create autopay and payment setup scenarios with deliberate traps
- Build card replacement and fraud claim scenarios
- Author account closure scenarios testing retention offer eligibility logic
- Grade responses on both factual accuracy and conversational tone
What We Look For
- Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field
- 2+ years of customer service, banking, retail, or financial services experience
- Current or recent experience in customer service & support, or banking & financial roles
- Routing judgment and ability to read fee schedules or policy documents
- QA analyst, call center trainer, or conversation designer background is a strong positive signal
- Strong written English (C1+)
Compensation
- Contributors can earn up to $50 per hour equivalent, depending on level and pace of contribution.
Project Time Expectations
- Tasks are estimated to require around 10 20 hours per week during active phases.
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