Customer Support Specialist

The role sits within ANZ Sales and APAC Enablement within the Commercial division, and reports to the Manager, Customer Support. Key stakeholders include; external clients, internal Sales teams and leaders, Finance, Customer Success Managers, Sales and Service Operations, Tech Support and Product Teams.

Strong interpersonal skills with the ability to build rapport and maintain strong professional relationships

Demonstrated ability to represent clients' interests while balancing business objectives

Team player who contributes to a positive workplace within a fast paced, small-team environment

Customer focus mindset with a passion for delivering premium service to foster long-term relationships

Demonstrated ability to effectively navigate and resolve complex customer enquiries with patience, empathy and professionalism

Advanced written and verbal communication skills

Ability to articulate technical information for diverse audiences

Demonstrates exceptional time management, prioritising workload effectively while maintaining attention to detail and providing tailored solutions to strengthen relationships

Advanced Microsoft Office skills

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.