Customer Support Specialist (Contract to January 2027)

Role Overview

Contract and Schedule

• This is a contract position running to early January 2027.
• The role is scheduled onsite Monday to Friday from 9:00 AM to 5:00 PM, although hours may vary.

Workplace

• The position is onsite at the Cineplex office at 1303 Yonge Street in Toronto.
• The role requires moving shipments weighing up to 30 pounds.

Key Responsibilities

• Provide professional support for Cineplex products and services through inbound and outbound calls.
• Respond to inquiries about products, account creation, order processing, shipping, and receiving.
• Complete order activation and investigate order details when required.
• Support order fulfillment, shipment processing, and customer retention.
• Assess processes and recommend new opportunities.
• Create reports and collaborate with internal teams, partners, theatres, and business units.
• Perform administrative tasks and support the PrePaid product team and Marketing.

What You Will Need

• High school diploma or equivalent is required.
• Previous customer service, shipping, or call center experience is an asset.
• Ability to lift up to 30 pounds to move shipments.
• Proficiency in Microsoft Word, Excel, and Outlook is required.
• Detail-oriented and organized, with excellent follow-up skills.
• Self-motivated and comfortable with responsibility and accountability.
• Excellent communication and interpersonal skills.
• Problem-solving, multitasking, negotiation, and objection-handling skills.
• Bilingual English and French capability is an asset.

Compensation

• The wage is $23 CAD per hour.