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Customer Support Specialist
Global Data Consultants, LLC
Beloit, USA
Full-time
Entry
Onsite
USD 45000-50000 yearly / year
Discovered 1 weeks ago
VPNMerakiCiscoDellVoIPERP
Free
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Key Skills for This Role
VPNMerakiCiscoDellVoIPERP
Full Job Posting
- Provide front-line technical support to end users via phone, email, and ticketing systems.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Support Dell workstations running primarily Windows 11 Pro, with some legacy Windows 10 systems.
- Manage user accounts, permissions, and password resets using Active Directory.
- Support connectivity issues including VPN and network troubleshooting (Meraki/Cisco environments).
- Install, configure, and maintain desktops, peripherals, and applications.
- Assist with VoIP system setup and support.
- Provide support for a variety of business applications, including ERP, manufacturing, and CAD systems (training provided as needed).
- Document incidents, solutions, and procedures in help desk systems.
- Travel to support multiple locations when necessary.
- Maintain and track IT equipment and inventory.
- Collaborate with vendors and internal teams to resolve complex issues.
- Assist with IT security efforts including phishing testing and audit support.
- Associate's or Bachelor's Degree in related field.
- Experience in help desk, desktop support, or customer support roles.
- Strong knowledge of Windows operating systems (Windows 10 & Windows 11).
- Hands-on experience with Active Directory.
- Familiarity with networking fundamentals (LAN, VPN, security basics).
- Experience supporting hardware in a Dell workstation environment.
- Ability to troubleshoot issues independently and efficiently.
- Strong customer service and communication skills.
- Experience with Meraki (Cisco-based) network environments.
- Exposure to ERP, CAD, or manufacturing software systems.
- Familiarity with VoIP systems and IT hardware installations.
- Experience working in multi-site or field support environments.
- Knowledge of IT compliance, audits, or security practices.
- Cutting Edge Technology and Innovation.
- Career Growth Opportunities.
- Employee-Centric Environment.
- Comprehensive Benefits Package.
- Holiday and Vacation.
About Global Data Consultants, LLC
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