Customer Support Specialist

As a Technical Support Specialist, you’ll be the first line of support at ecobee. You will work with our Smart Owner to diagnose and solve technical and non-technical issues through phone, email, and chat. We have a variety of smart home products and services and requests may be fairly technical at times. As an example, one day you maybe be assisting a Smart Owner with installing an ecobee device, and another day might be assisting a Smart Owner with software and energy inquires. As an advocate for energy conservation, you will also provide guidance, knowledge, and helping our Smart Owners setting up their devices to provide comfort and energy savings.

You will be provided with all the knowledge and tools required to be able to provide a memorable experience to our Smart Owners, during your first 8 weeks of paid Training involves remote in-class and on-the-phone training to ensure you know the theory and can apply it practically!

​Strong customer service experience is a must – whether your experience is in food service, hospitality, or retail, we are looking for individuals who can solve problems with our Smart Device Owners on the spot via phone, emails, or chat!

Superior verbal and written communication skills with the ability to communicate across various platforms; having a friendly and accessible communication style is what we’re all about!

Proven ability to multi-task and effectively use various tools and systems to resolve customer inquiries.

Ability to search for and find answers, independently, using available knowledge and resources.

The aptitude and eagerness to learn and adapt to new technology, with a conceptual understanding of smarthome devices, home automation and virtual voice assistants.

You’re able to efficiently listen to and document all Smart Owner interactions on the spot.

You have a passion for customer support, love learning, and appreciate a good challenge!

Bonus: Fluency in written and spoken Spanish language is an asset!

A call with a member in Talent Acquisition , around 30 minutes in length.

The last step of the process is a 1-hour virtual, final interview. The first 50 minutes of the interview will be a Q&A where the interviewer will ask more questions about your skillset and professional experience. The last 10-minutes will be a role-playing exercise aimed to assess your ability to handle customer questions about certain technical topics which we will provide ahead of time.

The first 50 minutes of the interview will be a Q&A where the interviewer will ask more questions about your skillset and professional experience.

The last 10-minutes will be a role-playing exercise aimed to assess your ability to handle customer questions about certain technical topics which we will provide ahead of time.

Just so you know: The hired candidate will be required to complete a background check.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”