Customer Support Specialist
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Key skills for this role
Role Overview
The Customer Support Specialist is a full-time, on-site role based in the Riyadh Region.
The position responds to client inquiries, resolves engineering-service issues, and supports a positive customer experience.
The role includes phone, email, and in-person support, case tracking, technical coordination, and customer follow-up.
Key Skills for This Role
Full Job Posting
Company Description
Luminous Vision for Engineering Consultants provides engineering solutions for a variety of projects.
The company emphasizes technical expertise, practical innovation, collaboration, precision, and clear communication.
The firm operates in the Riyadh Region and supports local and regional initiatives.
Role Description
The Customer Support Specialist is a full-time, on-site role based in the Riyadh Region.
The position responds to client inquiries, resolves engineering-service issues, and supports a positive customer experience.
The role includes phone, email, and in-person support, case tracking, technical coordination, and customer follow-up.
Core Responsibilities
- Manage support requests and coordinate with technical teams to address client needs.
- Diagnose basic technical issues and provide clear guidance to clients.
- Follow up to confirm resolution and customer satisfaction.
- Maintain records, prepare customer-feedback reports, and improve support processes.
Qualifications
- Strong customer support and customer satisfaction skills focused on service quality and client retention.
- Excellent interpersonal skills and clear communication abilities.
- Technical support skills and basic understanding of engineering or technical services.
- Analytical skills for assessing problems, identifying root causes, and proposing solutions.
- Relevant technical, engineering, or consulting support experience is beneficial.
- Office software and ticketing or CRM proficiency is advantageous.
- Ability to work on-site in the Riyadh Region and manage multiple tasks professionally.
- A diploma or bachelor's degree in engineering, business, or a related field is preferred but not mandatory.
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