Customer Support Specialist

Postsecondary education in IT, Business, Finance, Computer Science, or equivalent practical experience

1–3 years of experience in customer, technical, or service desk support within a SaaS, data, or technology environment

Handson experience supporting dealer and OEM facing automotive software and data platforms

Experience troubleshooting F&I systems, Authentication and Access, VIN decoding, incentives, configuration/build data, APIs, payments, reporting, and real dealer cases

Experience supporting customers across multiple channels (phone, email, chat, ticketing systems)

Experience managing customer inquiries and escalating complex issues using defined processes

Dealer / automotive industry experience is an asset

Strong analytical, triage, and troubleshooting skills

Clear written and verbal communication

Customer empathy and professional presence

Strong organizational habits and attention to detail

Adaptability and resilience in fastpaced, high volume environments

Demonstrated ability to learn complex systems and product ecosystems

Demonstrates a customer-first, service-centric mindset in every interaction

Operates with professionalism, tact, and accountability

Collaborates openly with peers and cross-functional partners

Contributes to a culture of trust, continuous improvement, and shared learning

Embraces feedback and coaching to support ongoing growth and development

Our mission in the market we serve is clear. To power every auto-related decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect insight to action.

We POWER Our Customer's Success

We are Innovative, Collaborative and Grounded in Data

We Make Things Easy

We Get It Done

We Start with Trust & Prove it Everyday

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com.

JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.