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Customer Support Specialis
Elèves Directeurs.trices des soins - Promotion Théo CURIN - 2024
Abu Dhabi, UAE
Part Time
Entry
Remote
3 days ago
Customer SupportCustomer SatisfactionInterpersonal SkillsTechnical SupportAnalytical SkillsCommunication
Free
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Customer SupportCustomer SatisfactionInterpersonal Skills
About the Role
Elèves Directeurs.trices des soins is hiring a part-time remote Customer Support Specialist to support learners and program participants. Responsibilities include responding to inquiries via email, chat, and phone, providing technical support, and updating support materials.
Key Skills for This Role
Customer SupportCustomer SatisfactionInterpersonal SkillsTechnical SupportAnalytical SkillsCommunication
Responsibilities
- Respond to inquiries via email, chat, and phone
- Guide users through platform features
- Resolve account or access issues
- Provide basic technical support
- Document recurring issues and escalate complex cases
- Track and follow up on open tickets
- Maintain accurate records of interactions
- Contribute to updating support materials such as FAQs and guides
Requirements
- Strong Customer Support and Customer Satisfaction skills
- Excellent Interpersonal Skills, including empathy, active listening, and a service oriented mindset
- Ability to provide Technical Support and troubleshoot common user issues
- Solid Analytical Skills to identify patterns in support requests and suggest improvements
- Proficiency in written and spoken English
- Comfort working independently in a remote setting with reliable internet access
Full Job Posting
Role Description
- The Customer Support Specialist is a part time, remote role focused on delivering responsive and reliable support to learners and program participants.
- Day to day responsibilities include responding to inquiries via email, chat, and phone, guiding users through platform features, and resolving account or access issues.
Responsibilities
- Responding to inquiries via email, chat, and phone
- Guiding users through platform features
- Resolving account or access issues
- Providing basic technical support
- Documenting recurring issues and escalating complex cases
- Tracking and following up on open tickets
- Maintaining accurate records of interactions
- Contributing to updating support materials such as FAQs and guides
- Collaborating with program coordinators to ensure a positive participant experience
Qualifications
- Strong Customer Support and Customer Satisfaction skills
- Excellent Interpersonal Skills, including empathy, active listening, and a service oriented mindset
- Ability to provide Technical Support, troubleshoot common user issues, and navigate online platforms confidently
- Solid Analytical Skills to identify patterns in support requests, suggest improvements, and prioritize tasks effectively
- Proficiency in written and spoken English; additional language skills are an advantage
- Comfort working independently in a remote setting, with reliable internet access and good time management
- Previous experience in customer service, help desk, or educational support environments is beneficial
- Familiarity with ticketing systems, CRM tools, or learning management systems is a plus
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