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Customer Support Specialis
Operating Solutions WA
Abu Dhabi, UAE
Part Time
Entry
Remote
3 days ago
Customer SupportCommunicationTechnical SupportAnalytical SkillsCRMEnglish
Free
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Customer SupportCommunicationTechnical Support
About the Role
Operating Solutions WA seeks a part-time remote Customer Support Specialist to handle inquiries via phone, email, and online channels. The role involves resolving customer issues, documenting requests, and coordinating with operations.
Key Skills for This Role
Customer SupportCommunicationTechnical SupportAnalytical SkillsCRMEnglish
Responsibilities
- Handle incoming inquiries via phone, email, and online channels
- Resolve customer issues and provide information about operator availability, equipment capabilities, and safety procedures
- Document support requests, track resolutions, and escalate technical or operational questions to internal stakeholders
- Maintain high levels of customer satisfaction by managing expectations, clarifying job requirements, and ensuring clear communication regarding schedules, documentation, and compliance
- Collaborate with operations staff to coordinate bookings and follow up on completed jobs
Requirements
- Strong Customer Support skills with a focus on Customer Satisfaction and service quality
- Excellent Interpersonal Skills, including clear, professional communication and relationship building
- Technical Support capabilities to understand basic equipment related queries and guide customers to appropriate resources
- Analytical Skills to interpret customer needs, prioritize requests, and identify recurring issues
- Experience in construction, mining, industrial services, or equipment operations support is beneficial
- Ability to work independently in a remote setting, manage multiple inquiries, and use ticketing or CRM systems effectively
- Strong written and verbal communication skills in English, with attention to detail and accurate record keeping
- Previous experience in a customer facing role and a commitment to safety and compliance are preferred
Full Job Posting
Role Description
- The Customer Support Specialist is a part time, remote role responsible for providing responsive and professional support to clients using Operating Solutions WA services.
- Day to day tasks include handling incoming inquiries via phone, email, and online channels, resolving customer issues, and providing information about operator availability, equipment capabilities, and safety procedures.
- The role involves documenting support requests, tracking resolutions, and escalating technical or operational questions to internal stakeholders as needed.
- The specialist will help maintain high levels of customer satisfaction by managing expectations, clarifying job requirements, and ensuring clear communication regarding schedules, documentation, and compliance.
- Collaboration with operations staff to coordinate bookings and follow up on completed jobs is also an important part of the role.
Qualifications
- Candidates should possess strong Customer Support skills with a focus on Customer Satisfaction and service quality.
- Candidates should possess excellent Interpersonal Skills, including clear, professional communication and relationship building.
- Candidates should possess Technical Support capabilities to understand basic equipment related queries and guide customers to appropriate resources.
- Candidates should possess Analytical Skills to interpret customer needs, prioritize requests, and identify recurring issues.
- Experience in construction, mining, industrial services, or equipment operations support is beneficial.
- Ability to work independently in a remote setting, manage multiple inquiries, and use ticketing or CRM systems effectively.
- Strong written and verbal communication skills in English, with attention to detail and accurate record keeping.
- Previous experience in a customer facing role and a commitment to safety and compliance are preferred.
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