Customer Support Spec

D ESCRIPTION: Monitor all incoming correspondence to the company’s general email account and input applicable information into Dynatect’s ERP system, per internal and external requirements, in accordance with established policy guidelines.

To accomplish this, it will require the Customer Support Specialist to:

• Distribute and respond to all incoming correspondence to Dynatect’s company email.
• Enter quotes, orders, and other information into the company’s ERP system.
• Submit quotations for existing and repeating items.
• Provide return authorization numbers.

The Customer Support Specialist’s P RIMARY R ESPONSIBILITIES

• Works in a safe and courteous manner.
• Monitor all incoming correspondence to the company’s general email account.
• Facilitate communication and collaboration across multiple departments by responding to or distributing emails to the appropriate individuals in a timely manner.
• Perform order entry functions across applicable product groups.
• Accurately enter estimate information into Dynatect’s ERP system and support the Inside Sales department by generating and submitting up-to-date quotations, as needed.
• Create and modifies customer contracts, as required.
• Ensure that all administrative information is accurate and correct.
• Meet or exceed individual productivity, quality, and financial goals as assigned, measured by the department’s key performance indicators.
• Provide return authorization numbers and instructions to customers and representatives who would like to send in their product for evaluation/quotation.

The Customer Support Specialist’s S ECONDARY R ESPONSIBILITIES

• Schedule ship dates for customer orders within established guidelines, as applicable.
• Actively support and participate in meetings, strategic initiatives, group goals, and continuous process improvement efforts.
• Understand and adhere to the Customer Service department’s “backup” policies.
• All other duties as assigned.

The Customer Support Specialist’s S UPERVISORY R ESPONSIBILITIES:

• None.