CUSTOMER SUPPORT & SOLUTIONS REPRESENTATIVE

This position's responsibilities include

• Answer questions concerning schedules of buses, trains and on demand service via telephone or in person.
• Return lost and found items.
• Provide routine information to the public
• Receive complaints and commendations from customers.
• Take pertinent information and relay it to the appropriate departments.
• Gather, organize, and mail information about Trinity Metro to citizens.
• Handles public in a courteous, efficient manner and be sensitive to their needs.
• Prepare oral and written reports including: memos, customer complaints forms, etc.
• Read MAPSCO to determine destination and best routes; rides bus to learn routes and schedules of services.

ADDITIONAL REQUIREMENTS

• Must be available to work a rotating shift during the following times:
• Sunday 8am-5pm
• Monday-Friday 5am-10pm
• Saturday 8am-8pm

EXPERIENCE

EDUCATION