Customer Support Service Engineering Manager

Position Overview

Basic Qualification

• Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course “Exploring Leadership.”
• Candidate must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment (AOG and Critical situations)
• Must be able to work collaboratively with cross-functional teams within Boeing and external partners.
• Develop and maintain relationships / partnerships with customers, stakeholders, peers, and partners to develop collaborative plans and execute on projects.
• Proactively seek information and direction to successfully complete the statement of work.
• Committed to finding a way to resolve problems and keep commitments.
• Must be flexible, with a high tolerance for organizational complexity and ability to work with team members across different cultures and time-zones.
• Demonstrate strong written, verbal and interpersonal communication skills. Be fluent in written and spoken English, and have high degree of proficiency with MS Office tools to prepare comprehensive reports, presentations, proposals, and Statements of Work.

Preferred Qualifications (Desired Skills/Experience )

• Previous experience leading or managing teams in a customer support engineering organization is desired.
• Experience providing customer support services to airlines.
• Familiarity with FAA/EASA transport airplane structural/systems regulations.
• Bachelor's degree preferred but not required (preferably in Aeronautical / Aerospace, Mechanical or equivalent discipline) .

Typical Education & Experience

Relocation

• This position offers relocation within INDIA.