Customer Support Senior Representative for Strategic Accounts (German Speaking) (72774)

What you’ll do:

Key Responsibilities

• Effectively operating aligned and compliant to all applicable Corporate Policies, Processes, education requirements
• Act as a main point of contact for the main stakeholders: sales, marketing, product teams, finance, commercial, legal and delivery
• Responsible for coordinating the internal alingment to ensure information flow (set up the required meetings/deadline)
• Has a high focus on mapping the process flows to ensure business continuity and ongoing improvement/development working closely with the BI team
• Drive customer loyalty through increased productivity and improve value through high performance culture.
• Actively contribute to the effective organization of all aspects of the Support team through various resources - people, process and technology.
• Proactively act as expert team member for customers and team members to carry out and identify solutions to standard and non-standard task/queries and escalations.
• Aligns sales orders steps with CSOs pre-sales and quotation phases; liases with application engineers for commission of product installation, and, work with with supply chain for order fulfillment.
• Responsible for sales order follow-up ensuring timely delivery of different types of sales orders (delivery to order, configure to order and engineering to order) and overall external customer satisfaction.
• Responsible for internal issue resolution and escalation focal point on the Key Account.
• Assist Sales Manager / Business Owner in managing Client relationship regarding Request for Quote process; except not responsible for Pricing or T&Cs development, neither quotations.
• Responsible to provide evidences and inputs for Business Compliance Test and Audit.