Customer Support & Sales Representative at Circus World Displays Ltd — Niagara Falls, CAN | Base Career

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Handle sales calls and follow-up on leads
Work with bulk customers to increase sales
Provide exceptional customer support via phone, email, and live chat
Provide pre/post-sale customer support
Improve customer reviews through feedback and engagement
Develop and maintain relationships with key accounts
Resolve customer issues and ensure high levels of satisfaction
Participate in team meetings and share insights for process improvement
Implement strategies to enhance the overall customer experience
Monitor customer feedback and identify areas for improvement
Undertake related duties as assigned to achieve the objectives and company goals
A college diploma or certification in a related program considered an asset (Ex. Administrative Assistant, Sales, Call Center/Customer Service Skills Certification)
1-2 years' experience in a sales and customer support role
Experience using Microsoft Office
Strong sense of empathy and understanding of customer needs
Excellent organization and time management skills
Highly motivated self-starter within a team environment
Detail oriented problem solver
Strong communication and interpersonal skills
Ability to work in a fast-paced ever-changing environment
You have experience using NetSuite, Salesforce, or Seller Central
You have experience working in an e-commerce environment
You have a good understanding of consumer electronics
Full comprehensive benefits (dental, medical and eye) 80/20 split-single coverage
Annual professional development fund
RRSP Match
Fitness incentives
Team events
50% off on CWD brands

Customer Support & Sales Representative

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About Circus World Displays Ltd

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