teamtailor
Customer Support Representatives
Qureos
USA
Mid
Onsite
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Customer Support Representative Company: TargED Biopharmaceuticals B.V.
Location
Louisiana, United States Employment Type: Full-Time Salary: $30,000 - $35,000 per annum Job Overview TargED Biopharmaceuticals B.V. is a pioneering clinical-stage biotechnology company dedicated to developing targeted therapies for thrombotic and cardiovascular diseases.
We are seeking a dedicated and professional Customer Support Representative to join our dynamic team.
The ideal candidate will be the first point of contact for our clients, providing exceptional service and support that reflects our company's commitment to innovation and excellence.
This role is crucial in maintaining our reputation and ensuring a seamless experience for the healthcare professionals and partners we serve.
Responsibilities
- Serve as the primary point of contact for customer enquiries, responding promptly and professionally via phone, email, and other communication channels.
- Provide accurate and comprehensive information regarding our company's services and products.
- Resolve issues and complaints efficiently by clarifying details, determining the cause of the problem, and expediting correction or adjustment.
- Maintain meticulous customer records by updating account information and documenting all interactions within our CRM system.
- Collaborate with internal teams to escalate and resolve complex issues, ensuring customer satisfaction.
- Gather and report customer feedback to contribute to the continuous improvement of our services.
- Adhere to all company communication procedures, guidelines, and policies, handling sensitive information with the utmost discretion.
Qualifications
- Proven experience in a customer support or client-facing role.
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