Customer Support Representative - India

Respond to and resolve product, service and order inquiries and problems via email, chat and phone by:

identifying the cause of the problem

collaborating with other stakeholders to develop a solution

presenting the solution to the customer

following up to ensure the customer is completely satisfied.

Process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff. Resolve any errors effectively and efficiently. Some orders require an advanced understanding of Twist’s product line to process.

Provide information and guidance to help customers:

decide which product to buy

navigate and use our ecommerce website

understand the status of their order

Stay current on the status of key account orders currently in the production pipeline and provide proactive updates to internal stakeholders.

Generate sales quotes for sales reps within Salesforce quote to cash system.

For India position: In addition to responsibilities listed above, provide guidance on Asia region import / export logistics and compliance.

Each Twist employee is responsible for complying with applicable Quality Management System (QMS)/Information Security Management System (ISMS) standards in the execution of their daily activities and ensuring product or service meets regulatory requirements, customer requirements and the established QMS/ISMS policies and procedures.

Bachelor’s degree, preferably in life sciences or related field.

2-3 years work experience in biotech industry.

2+ years customer-facing experience.