Customer Support Representative (Gurgaon)

Roles & Responsibilities

• Manage large number of incoming and outgoing calls
• Identify and assess the customer needs to achieve customer satisfaction
• Take orders from the customer over the calls
• Communicate and coordinate with other colleagues as and when necessary
• Acknowledge and resolve customer complaints within time limits, take follow ups
• Build sustainable relationships with customers through open and interactive communication
• Manage and update company database and customer relationship management systems (CRM)

Desired Qualifications

• Excellent communication & presentation skills
• Good listening & problem-solving skills
• Good interpersonal & multi-tasking skills
• Ability to handle pressure and meet deadlines
• Any graduate/diploma with good knowledge of Word, Excel, Emails.
• Preference will be given to candidates with graduation in Biotechnology/Microbiology/pharmacy
• Preferred candidates from Gurgaon location

Working Conditions