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Customer Support Representative / Customer Success Manager
Middle East & Africa Veterinary Congress
Dubai, UAE
Part Time
Entry
1 weeks ago
Customer ServiceCustomer SuccessAccount ManagementCommunicationProblem solvingCRM Software
Free
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Customer ServiceCustomer SuccessAccount Management
About the Role
A company seeks a Customer Support Representative / Customer Success Manager to deliver exceptional customer experiences, resolve issues, and drive retention. The role involves managing accounts, onboarding, training, and collaborating with cross-functional teams.
Key Skills for This Role
Customer ServiceCustomer SuccessAccount ManagementCommunicationProblem solvingCRM Software
Responsibilities
- Deliver exceptional customer experiences by providing responsive support and building strong client relationships
- Act as primary point of contact for customer inquiries via email, phone, chat, and virtual meetings
- Investigate customer issues and coordinate with internal teams to resolve technical or service related concerns
- Manage customer accounts, guide product onboarding, provide training and product education
- Monitor customer health and engagement, identify opportunities to improve customer experience
- Proactively communicate with customers, gather feedback, recommend solutions
- Collaborate with product, engineering, sales, marketing, and operations teams to advocate for customer needs
- Maintain accurate customer records, prepare reports, track support requests, monitor service performance
- Contribute to knowledge base documentation and process improvements
- Support customer retention initiatives by identifying potential risks and resolving concerns proactively
Requirements
- Strong understanding of customer service, customer success, account management, and relationship management principles
- Excellent verbal and written communication skills
- Strong problem solving, analytical, and conflict resolution skills with a customer first mindset
- Ability to manage multiple customer inquiries and prioritize tasks
- Experience using CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar is an advantage
- Familiarity with ticketing systems and customer support workflows
- Ability to explain technical or product related information clearly
- Strong organizational skills with attention to detail
- Experience supporting software products, SaaS platforms, or digital solutions is beneficial
- Ability to collaborate effectively with cross functional teams
- Proactive mindset with ability to identify customer needs and recommend solutions
- Strong presentation, training, and customer engagement skills
Full Job Posting
Role Description
- Seeking a Customer Support Representative / Customer Success Manager to deliver exceptional customer experiences
- Act as primary point of contact for customer inquiries via email, phone, chat, and virtual meetings
- Investigate issues, coordinate with internal teams, manage accounts, guide onboarding, provide training
- Monitor customer health, gather feedback, collaborate cross functionally, support retention initiatives
Qualifications
- Strong understanding of customer service, success, account management, and relationship management
- Excellent verbal and written communication skills
- Strong problem solving, analytical, and conflict resolution skills
- Ability to manage multiple inquiries and prioritize tasks
- Experience with CRM platforms (Salesforce, HubSpot, Zendesk, Freshdesk) is an advantage
- Familiarity with ticketing systems and support workflows
- Ability to explain technical information clearly
- Strong organizational skills and attention to detail
- Experience supporting software products or SaaS is beneficial
- Ability to collaborate with cross functional teams
- Proactive mindset and strong presentation/training skills
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