ashby
Customer Support Representative
Vori
Remote, USA
Full-time
Entry · 3+ years experience
Remote
Discovered 1 weeks ago
iOSPOS systemsBluetoothWiFi
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
iOSPOS systemsBluetooth
Key Skills for This Role
iOSPOS systemsBluetoothWiFi
Full Job Posting
Key Responsibilities
- Provide phone, chat, and ticket-based support for grocery stores using our iOS POS system
- Troubleshoot issues related to iPad POS terminals, payment devices, receipt printers, barcode scanners, scales (if applicable), and cash drawers
- Support core POS workflows including checkout, scanning, payments, refunds, drawer balancing, inventory updates, and reporting
- Assist customers with basic iOS device settings, connectivity issues, and peripheral pairing
- Diagnose and resolve common software issues within the POS app and back-office tools
- Clearly document issues, steps taken, and resolutions within the support ticketing system
- Escalate complex or unresolved issues to higher-level support or engineering teams with proper context
- Collaborate with onboarding and installation teams to support newly live stores
- Identify recurring issues and provide feedback to product and support leadership
- Maintain a calm, professional demeanor when supporting customers in high-pressure retail environments
Qualifications & Skills
- Required: 1–3 years of experience in technical support, customer support, or retail technology support Familiarity with iOS devices (iPads, basic iOS settings, Bluetooth/WiFi troubleshooting) Experience supporting POS systems or retail software Basic understanding of grocery store front-end operations Strong problem-solving and troubleshooting skills Excellent verbal and written communication skills Ability to work scheduled shifts, including evenings or weekends if required * Preferred: Experience supporting grocery, retail, or hospitality POS systems Familiarity with payment processing and EMV devices Experience using ticketing systems such as Zendesk, Freshdesk, or similar Comfort working in a fast-paced, high-volume support environment
- 1–3 years of experience in technical support, customer support, or retail technology support
- Familiarity with iOS devices (iPads, basic iOS settings, Bluetooth/WiFi troubleshooting)
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Vori
Territory Account Executive - PNW (WA/ORE/ID/MT)
Seattle, USA
MidFull-time
Discovered 1 weeks agoView →
Business Development Representative
, USA
Discovered 2 days agoFull-time
Founding Forward Deployed Engineer
San Francisco, USA
Discovered 1 weeks agoFull-time
Territory Account Executive-New York
San Francisco, USA
Discovered 1 weeks agoFull-time
Territory Account Executive - PNW (WA/ORE/ID/MT)
Seattle, USA
Discovered 1 weeks agoFull-time
Product Engineer – Agentic AI
San Francisco, USA
Discovered 1 weeks agoFull-time
Technical Account Manager
, USA
Discovered 1 weeks agoFull-time
POS Installer
, USA
Discovered 1 weeks agoFull-time
Onboarding Specialist
, USA
Discovered 1 weeks agoFull-time