Customer Support Representative

Administrative Support

Minimum Requirements

• 3+ years of customer service experience, preferably in a call center environment.
• Fluency in both French and English, including verbal and written communication.
• Experience working in a remote or hybrid work environment.
• Demonstrated ability to manage high-volume customer interactions in a fast-paced setting.
• Strong computer and technical skills.

Skills Required

• Strong customer service orientation with a focus on creating positive student experiences.
• Excellent verbal and written communication skills in both French and English.
• Strong organizational and time management skills.
• Ability to manage multiple priorities effectively.
• Strong problem-solving and conflict-resolution abilities.
• High attention to detail and accuracy.
• Ability to work independently while contributing as part of a remote team.
• Adaptability and willingness to embrace change.
• Customer-centric mindset with a focus on service excellence.

Technical Skills Required

• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Experience using CRM, customer service, or support platforms.
• Ability to learn and navigate administrative and student management systems.
• Strong computer proficiency and technical aptitude.

Supervisory Responsibility

• This position has no direct supervisory responsibilities.

Physical Requirements

• Prolonged periods of sitting and working at a computer.
• Ability to communicate effectively via phone, video conferencing, and written correspondence.
• Ability to maintain productivity in a remote work environment.

Internal and External Interaction

Work Schedule

• Hours are subject to change based on business needs.
• Monday through Thursday: 1:30 PM ET to 9:30 PM ET
• Friday: 9:00 AM ET to 5:00 PM ET

Benefits available after three months of employment:

• Health insurance eligibility.
• Remote work environment.
• Opportunity to support learners and contribute to educational success across Canada.

Additional Career Certified Benefits

• Access to Career Certified products and services.
• Professional development opportunities.
• Collaborative and mission-driven work environment.

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