Customer Support Rep

• Strong computer skills and experience with MS Office Products (Word, Excel, Powerpoint) and Google Suite.
• Familiarity with CRM systems and practice
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening skills
• Excellent communication (both verbal and written) and presentation skills
• Customer service focussed with the ability to adapt/respond to different types of characters
• Troubleshooting and problem solving ability
• Strong interpersonal skills and able to demonstrate patience, empathy, and ability to be passionately communicative.
• Ability to multitask, prioritize, and manage time effectively
• Proficiency with 10-key typing and data entry.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds.
• Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening.
• Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus.
• Noise level in the work environment is usually moderate.
• Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone.