Customer Support & Operations Specialist (Full-Time)

Overview

Customer Support

• Promptly respond to customer inquiries that will be received via WhatsApp, E-Mail and Instagram
• Actively convert customer interactions into sales opportunities and repeat business through excellent service
• Turn negative customer experience into positive ones through pro-active communication and problem-solving

Support Systems & Automation

• Establish KPIs to measure customer support success
• Build and maintain a support knowledge base, SOPs, general templates and internal documentation
• Create and optimize AI-powered workflows, automated replies, chatbot flows and support macros to reduce repetitive support work
• Continuously identify opportunities to automate and improve operational processes

Vendor Support & Exceptions Handling

• Manage the day-to-day inquiries of our vendors
• Support vendors with order fulfillment matters such as refunds, order cancellations requested by vendors or customers alike
• Monitor and track status of deliveries and orders including vendor fulfilment rates
• Manage and coordinate with our shipping partner all general day-to-day logistic matters including delays, lost/damaged items, wrong delivered items
• Proactively mediate order disputes, investigating the root cause to reach a fair resolution

Catalog Management

• Manage marketplace listings in accordance with MYNTED's listing guidelines
• Continuously monitor marketplace listings against MYNTED's policies and maintain consistent quality, categorization and accuracy

What We’re Looking For

• Excellent written and spoken English
• 1-3 years experience in customer support combined with operations or logistics. E-Commerce or multi-vendor marketplace experience is a strong plus!
• Strong sense of ownership and ability to work independently within the field of responsibility; driving issues to resolution with a high degree of autonomy
• Comfortable working with Shopify, spreadsheets, AI tools and modern software platforms
• Community-driven mindset — you enjoy talking to people
• Bonus: Interest in TCGs, collectibles, streetwear, or hype culture *(You don’t need to be a hardcore collector — curiosity is enough).* This is a hands-on role - you’ll be close to the action!

What You’ll Get

• Full ownership of MYNTED’s operations and growth
• Direct impact on a fast-growing multi-vendor marketplace
• A brand that’s early, ambitious, and moving fast
• Opportunity to grow with the company as we scale across the Middle East

Why Join Mynted

• Be part of the fastest growing multi-vendor marketplace in the Middle East
• Real ownership and impact from day one
• Work closely with founders and vendors
• Shape the collector culture in the region
• Competitive salary based on experience
• Think you’re the right fit?
• Send the following to careers@mynted.me subject "Customer Support & Operations Specialist" including:

1. Your CV

Job Type: Full-time

Application Question(S)

• Why do you want to work at MYNTED specifically, and what do you think makes MYNTED different from other marketplaces?
• Why do you think you would be a good fit for MYNTED?
• Do you currently have your own UAE visa? (Yes / No / In Process)
• Tell us about your experience with collectibles, TCG, sports cards, graded cards, anime, gaming, or related hobbies. What do you personally collect, if any?
• How would you set-up a multi-functional customer support system for a fast-growing start-up like MYNTED? Which tools, processes and workflows you establish and why?
• If you have worked in the role of customer support & operations, which tools did you use and what steps did you take to measure results and improve the operations processes and workflows?