Customer Support Manager (Licensed)

AACI Group, Inc. is dedicated to making insurance more accessible and affordable in catastrophe-prone regions. Climate change is increasing the frequency and severity of wildfires and other natural disasters, while carriers are retreating from high-risk markets. Homeowners are being left with fewer and more expensive options. We are addressing this challenge by building AI-native insurance agencies and digital services that combine risk data, loss prevention, and innovative product delivery.

Five Bays Insurance Agency is an independent personal lines insurance agency helping homeowners and property owners secure coverage in hard-to-insure, catastrophe-prone markets, with an initial focus on California. We specialize in navigating constrained underwriting environments and helping clients maintain meaningful, sustainable coverage.

This is a foundational role in building a new kind of personal lines insurance agency. You will be on the ground floor helping define how we sell, place, and advise clients in some of the most challenging insurance markets, working closely with leadership to shape sales processes, underwriting workflows, and client experience. The role combines hands-on production with the opportunity to leverage AI-native tools developed across AACI Group to improve speed, accuracy, and outcomes, and is ideal for someone excited to build, influence, and grow with a modern, advisory-driven agency from day one.