Customer Support Manager

At Eat Cook Joy , we’re transforming how people experience personalized cooking services. Our platform is built to empower private chefs and food service providers to deliver exceptional, tailored culinary experiences to clients while reducing operational overhead. By combining human connection with technology, we enable chefs to focus on their craft, helping clients enjoy the best in-home dining experiences effortlessly.

We’re a mission-driven company with a deep commitment to innovation and customer satisfaction. As we continue to grow, we’re looking for a Customer Support Manager who shares our passion for exceptional service and has the experience to connect deeply with both our chefs and clients. About the Role

As a Customer Support Manager , you’ll be the backbone of our support system, acting as the primary liaison between customers, chefs, and our internal team. Your role will be critical in ensuring smooth communication, resolving issues, and maintaining the exceptional service standards that Eat Cook Joy is known for.

This is a part-time role (10 hours per week) that requires strong interpersonal skills, a customer-first mindset, and a deep understanding of the private chef industry. Key Responsibilities

Customer Support : Address customer inquiries with empathy and professionalism, ensuring their needs are met promptly. Assist clients in navigating our platform and resolving issues related to bookings, dietary preferences, and more. Proactively gather and share customer feedback to improve overall satisfaction.

Address customer inquiries with empathy and professionalism, ensuring their needs are met promptly.

Assist clients in navigating our platform and resolving issues related to bookings, dietary preferences, and more.

Proactively gather and share customer feedback to improve overall satisfaction.

Chef Support : Provide guidance to chefs using the platform, offering insights from your understanding of their needs and challenges. Act as a resource to chefs, helping them resolve client-related issues and streamline their operations. Maintain clear and effective communication between chefs and clients.