greenhouse
Customer Support Manager
MAKE
CAN
Full-time
Mid · 4+ years experience
Onsite
Discovered 3 weeks ago
ZendeskIntercom
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Role Overview
This role requires relocation to The Valley, Anguilla.
We provide a relocation package with comprehensive benefits.
We are hiring a Customer Support Manager to lead and scale MAKE’s support function as we grow our creator community.
This role will be responsible for managing day-to-day support operations, building processes, and ensuring a high-quality, compliant customer experience.
Given our regulated environment, candidates with prior banking, financial services, or licensed FinTech experience will be prioritized.
This role will work closely with Compliance, Operations, and Product teams, and may initially report into senior leadership to help establish strong operational foundations.
Key Skills for This Role
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About MAKE
At MAKE, we believe creators deserve a banking solution that gets them. One that’s fast, intuitive, and built to help them grow. We’re building the world’s first financial platform tailored to content creators — making it easier to earn, spend, and save money across borders.
MAKE was founded with a specific purpose in mind to address the underserved needs of the Creator Economy often overlooked by traditional banking while bringing forward technology, banking, and global solutions for our Creator Economy Clients.
This role requires relocation to The Valley, Anguilla. We provide a relocation package with comprehensive benefits.
- We are hiring a Customer Support Manager to lead and scale MAKE’s support function as we grow our creator community. This role will be responsible for managing day-to-day support operations, building processes, and ensuring a high-quality, compliant customer experience.
- Given our regulated environment, candidates with prior banking, financial services, or licensed FinTech experience will be prioritized. This role will work closely with Compliance, Operations, and Product teams, and may initially report into senior leadership to help establish strong operational foundations.
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