Customer Support Manager

Previous direct people management experience in a multi-region or remote software support environment.

Formal ITIL certification and hands-on experience using modern AI tools for knowledge management and ticket resolution optimization.

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people li ve, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you' ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for mill ions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste .

Collaborate with like-minded people : Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging . We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner : Trimble thrives on individual s who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empower ing proactive "doers."

Support Manager, Technical Support Manager, Customer Support Lead, ITIL Incident Management, Software Support, Operations Manager, Forestry Technology, Salesforce, Jira, Customer Success, Global Support Team, Remote Jobs Canada

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com .