Customer Support Manager

Cribl is seeking a Technical Support Manager to be a part of a specialized support team. This role is centered on customer success by providing in-depth knowledge of data management systems and solutions, Cribl’s interactions with those solutions and using our knowledge to lift up everyone we may come in contact with.

In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software, enjoying all the goat gifs the internet has to offer, and truly enjoys all our interactions with our customers. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration.

Manage an industry leading team.

Manage Customer Support Escalations and be the calm voice of reason amongst the chaos.

Review Cases, Metrics, Statistics to ensure departmental success.

Mentoring and coaching to drive Engineers to their best success.

Participate and be an advocate of Customers and Engineers.

Create, maintain, enhance Processes and Procedures.

Build your technical knowledge in Cribl products and how to position them.

Ensure team success to SLA’s, CSAT and other guiding metrics.

This position will require stand-by, on-call, or off-hours duties.

Proven ability to be a powerful leader; Mentoring and Guiding Technical Engineers.

Strong technical skills to help mentor engineers and help guide customers to a successful solution.