Customer Support / Help Desk

Position Summary

Primary Responsibilities

• Must be proficient with tracking cases from open to close and documenting call resolution
• Must be able to independently analyze data and develop appropriate solutions
• Must show initiative, reliability, and organizational skills
• Ability to prioritize and balance multiple tasks
• Take ownership and responsibility for cases called in or assigned to you
• Excellent follow-through with minimal management
• Replicate customer problems, test fixes and document solutions for use by the Software Support Team
• Ability to interact effectively with both non-technical users and highly technical users
• Contribute to knowledge database for each software component supported, by working alone or in a team-based environment, to establish best practices
• Must be highly capable of developing and maintaining technical and procedural knowledge
• Repair problems via remote access on client system installations
• Special projects as assigned

Requirements

• Software technical support call center experience and knowledge coupled with strong customer services skills.
• Excellent math and problem solving skills.
• Preferred hands on experience with SQL server, scanning, imaging, Microsoft Office.
• Strong reading comprehension skills.
• Home computer, preferably with dual monitors, to log in remotely to Devnet hosted computers.
• Customer support skills; listening, patience, clear communication, and a drive to learn and research problems on your own.

We offer