Customer Support Executive & Telecaller

Role overview

Key responsibilities

• Respond to customer enquiries through phone, WhatsApp, email, and social media.
• Handle inbound and outbound customer calls professionally.
• Follow up with sales leads and convert enquiries into orders.
• Explain product features, benefits, and pricing to customers.
• Assist customers with placing and tracking online orders.
• Process online orders accurately.
• Print shipping labels, invoices, and packing slips.
• Coordinate with the warehouse and courier partners for timely dispatch.
• Resolve concerns related to orders, deliveries, returns, and replacements.
• Maintain customer records and update order status.
• Provide customer service to support customer satisfaction.
• Support day-to-day e-commerce operations as required.

Requirements

• One to two years of experience in customer support, telecalling, sales, or e-commerce operations is preferred.
• Freshers with excellent communication skills are encouraged to apply.
• Good verbal communication skills in Malayalam and English.
• Hindi language skills are an added advantage.
• Basic computer knowledge, including MS Office, internet, and email.
• Comfort using WhatsApp Web and online order management systems.
• Positive attitude and customer-first approach.
• Good organizational and time management skills.
• Ability to work independently and as part of a team.
• Higher Secondary (12th Pass) or above is preferred.

Preferred skills

• Customer handling and communication.
• Telecalling and sales lead follow-up.
• Sales and persuasion skills.
• Problem-solving ability.
• Basic computer proficiency.
• Attention to detail and multitasking.

Compensation and benefits

• Pay is ₹8,642.27 to ₹10,000 per month.
• Benefits include cell phone reimbursement, commuter assistance, and paid time off.
• Performance-based incentives may be available.

Workplace

• The role is based in Paroppadi, Kozhikode, Kerala.
• Work location is in person.

Employment details