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Customer Support Executive
Al Taza India
Kochi, IND
Full-time
Mid-Senior
Onsite
₹15,000–₹18,000 per month
Discovered 1 weeks ago
EnglishMalayalamCustomer serviceTelecallingOrder takingCustomer relationship management
Free
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EnglishMalayalamCustomer service
Role Overview
Handle incoming customer calls through the IVR system, take orders, assist customers, and support a smooth ordering experience.
The role requires confident, polite, attentive communication with customers over the phone.
Key Skills for This Role
EnglishMalayalamCustomer serviceTelecallingOrder takingCustomer relationship management
Full Job Posting
Location and Schedule
- The role is based in Edappally, Kochi.
- The working hours are 2:00 PM to 10:00 PM.
Employment and Compensation
- The position is full-time.
- The salary is ₹15,000–₹18,000 per month.
About the Role
Handle incoming customer calls through the IVR system, take orders, assist customers, and support a smooth ordering experience.
The role requires confident, polite, attentive communication with customers over the phone.
Key Responsibilities
- Handle IVR calls and take orders accurately over the phone.
- Confirm items, quantities, delivery details, and other customer requirements.
- Provide information about menus, products, services, and offers.
- Handle queries, concerns, and escalations professionally.
- Maintain customer and order records and follow up when necessary.
- Coordinate with internal teams for smooth order processing.
Requirements
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