indeed
Customer Support Executive - Fashion
MANEL FASHION
Dubai, UAE
Full Time
Mid
Hybrid
AED 2,000/month / month
3 weeks ago
Customer SupportSocial Media ManagementOrder ProcessingComplaint ResolutionEnglish CommunicationArabic
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Customer SupportSocial Media ManagementOrder Processing
About the Role
MANEL FASHION seeks a dedicated Customer Support Executive with experience in fashion customer service. You will handle inquiries via social media, assist with product info and orders, and resolve complaints.
Key Skills for This Role
Customer SupportSocial Media ManagementOrder ProcessingComplaint ResolutionEnglish CommunicationArabic
Responsibilities
- Respond to customer inquiries via social media platforms
- Assist customers with product information, sizing, fabric details, and order status
- Handle complaints and resolve customer issues professionally and efficiently
- Process order updates, exchanges, returns, and delivery related inquiries
- Coordinate with internal teams to ensure smooth order fulfillment
- Maintain high customer satisfaction and brand standards
Requirements
- Previous experience in customer support for fashion, garments, or women's wear brands
- Strong communication skills in English
- Ability to handle multiple customer conversations simultaneously
- Good understanding of women's clothing, sizing, and garment details
- Professional, patient, and customer focused attitude
- Basic computer skills and experience with customer support tools preferred
Full Job Posting
About the Role
- We are looking for a dedicated and experienced Customer Support Executive to join our fashion brand.
- The ideal candidate should have previous experience in customer service within the fashion, garments, or women's wear industry and be passionate about providing excellent customer experiences.
Key Responsibilities
- Respond to customer inquiries via our social media platforms
- Assist customers with product information, sizing, fabric details, and order status.
- Handle complaints and resolve customer issues professionally and efficiently.
- Process order updates, exchanges, returns, and delivery related inquiries.
- Coordinate with internal teams to ensure smooth order fulfillment.
- Maintain high customer satisfaction and brand standards.
Requirements
- Previous experience in customer support for fashion, garments, or women's wear brands.
- Strong communication skills in English (Arabic is an advantage).
- Ability to handle multiple customer conversations simultaneously.
- Good understanding of women's clothing, sizing, and garment details.
- Professional, patient, and customer focused attitude.
- Basic computer skills and experience with customer support tools is preferred.
What We Offer
- Fixed salary of AED 2,000 per month.
- 2 Years Visa, Insurance, Annual leave.
- Stable full time position.
- Opportunity to work with a growing women's fashion brand.
- Supportive and professional work environment.
Working Hours
- Working Hours: 7:00 PM – 4:00 AM
Work Location
- Hybrid remote in Dubai
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career