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Customer Support Executive
BETSOL
Bengaluru, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered 2 weeks ago
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Role Overview
The Customer Support Executive (CSE) is responsible for delivering timely, accurate, and professional customer support through voice and chat channels for U.S.-based customers. This role focuses on resolving customer queries efficiently, ensuring high customer satisfaction, and adhering to defined support processes and service standards.
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About the Role
The Customer Support Executive (CSE) is responsible for delivering timely, accurate, and professional customer support through voice and chat channels for U.S.-based customers. This role focuses on resolving customer queries efficiently, ensuring high customer satisfaction, and adhering to defined support processes and service standards.
Responsibilities
- Provide timely and effective resolution to customer queries via voice and chat support
- Respond to customers in a professional, empathetic, and solution-oriented manner
- Handle simple to complex customer issues and ensure first-time resolution where possible
- Escalate issues to the appropriate teams within the defined Line of Business (LOB) when required
- Meet productivity, quality, and performance metrics as defined by the process or manager
- Ensure compliance with all company policies, procedures, and quality guidelines
- Maintain accurate documentation of customer interactions and resolutions
- Focus on achieving high customer satisfaction levels and service quality benchmarks
- Be flexible to work extended hours during high-volume periods, when required
- Perform additional tasks as assigned in line with business needs
Looking For
• 1-2 years of experience supporting US-based customers through voice or chat processes; freshers with strong communication skills and willingness to learn are also encouraged to apply.
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