indeed
Customer Support Executive
azinova solutions
Dubai, UAE
Full-time
Entry
Onsite
AED 1,975/month
Discovered 1 weeks ago
EnglishCustomer supportCustomer complaint resolutionProblem solvingInterpersonal communicationMS Office
Free
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EnglishCustomer supportCustomer complaint resolution
Role Overview
The employer is seeking a friendly, customer-focused, and proactive Customer Support Executive.
The role involves addressing inquiries, resolving issues, and ensuring a positive customer experience.
Key Skills for This Role
EnglishCustomer supportCustomer complaint resolutionProblem solvingInterpersonal communicationMS Office
Full Job Posting
Role Overview
The employer is seeking a friendly, customer-focused, and proactive Customer Support Executive.
The role involves addressing inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
- Handle customer queries through phone, email, chat, and social media.
- Resolve customer complaints efficiently while maintaining professionalism.
- Provide accurate information about products, services, and company policies.
- Escalate complex issues to the appropriate department when required.
- Maintain accurate records of customer interactions and follow-ups.
- Ensure timely resolution of customer concerns while meeting service standards.
- Follow up with customers to ensure satisfaction after issue resolution.
- Collaborate with internal teams to improve customer experience.
- Meet response time, resolution time, and customer satisfaction performance metrics.
Required Skills and Qualifications
- A bachelor's degree in any discipline.
- Customer service or customer support experience of 0–1 years; freshers with excellent communication skills are welcome.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and interpersonal skills.
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