Customer Support Engineer Supervisor - Full-Time - Maryland

• Typically requires technical school certification or equivalent of three (3) to five (5) years of relevant experience.
• Ideally has Microsoft Office 365/and/or Active Directory administration experience.
• Excellence in communication and customer-facing skills.
• Strong oral, written and interpersonal skills.
• Ability to follow instructions and processes with minimal instructions.
• Ability to provide various oral and written reports.
• Completion of projects on time and within budget.
• Ability to perform assigned duties under frequent time pressure.
• Must have the flexibility to work different shifts as required.
• Ability to demonstrate professional, mature, positive and self-confidence in accomplishing daily tasks.
• Demonstrates the ability to work as part of a team, both within and outside the department on a daily basis.
• Proven ability in implementing innovative ideas or business solutions.
• Maintain and/or achieve all required OEM certification as directed by Management.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

• Must be able to sit in an extensive time and walk
• Must be able to lift 40lbs

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include: Free Basic Life Insurance Free Short Term & Long-Term Disability Generous retirement savings options Paid Time Off Tuition Reimbursement

• Generous retirement savings options

• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth

• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live!

Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.