ashby
Customer Support Engineer
Vapi
San Francisco, USA
Full-time
Mid
Hybrid
Discovered Yesterday
javascriptpython
Free
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Role Overview
The role is a bridge between our customers and core engineering by ensuring that customers are able to deploy assistants quickly and without friction. This role will require you to solve technical issues that arise during any phase of the customer journey and act as a champion of Vapi within the organization to identify what other use cases we can solve.
You will be responsible for resolving customer support tickets across Slack, email, and Discord. Work hand-in-hand with the engineers involved in the project to ensure their technical asks are delivered.
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About Vapi
Vapi is the most configurable platform for building voice agents. Our platform equips companies with everything they need—telephony, real‐time streaming, deterministic fallbacks, HIPAA/SOC2 compliance, and an AI testing suite—to launch production‐grade voice agents fast. In just 18 months, more than 300,000 developers have signed up, with over 1,500 new developers joining every day. Our mission is to make voice humanity’s default interface again by capturing nuance, emotion, and context that text alone misses. Try it now!
About the Role
The role is a bridge between our customers and core engineering by ensuring that customers are able to deploy assistants quickly and without friction. This role will require you to solve technical issues that arise during any phase of the customer journey and act as a champion of Vapi within the organization to identify what other use cases we can solve.
You will be responsible for resolving customer support tickets across Slack, email, and Discord. Work hand-in-hand with the engineers involved in the project to ensure their technical asks are delivered.
What You’ll Do
Master AI-native support: optimize sub-500ms latency budgets, tool-calling, and the Vapi CLI until debugging a voice agent feels second-nature.
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