oracle
Customer Support Engineer
Nokia
Ottawa, CAN
Full-time
Senior · 5+ years experience
Hybrid
CAD 91000-140000 yearly / year
Discovered 3 weeks ago
WDM1830
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WDM1830
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WDM1830
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Product Description
1830 PSS WDM/OLS Transmission System. This system provides leading-edge optical transmission capabilities at industry-leading data rates (100G+), optical reach, and bandwidth density. The broad range of service capabilities includes Ethernet, OTN switching, SONET/SDH, and IP packet.
Responsibilities
- Work closely with field support teams to collect and analyze required diagnostic data from deployed systems
- Work with R&D experts as required to resolve issues in timely way
- Work with R&D on product and process root cause analysis and correction
- Leverage state of the art AI tools and methodologies
- Develop automated field data analysis and diagnostic tools
- Contribute to the 1830 diagnostic knowledge base
- Train the customer field support team.
Qualifications
- You have:
- Strong analytic, problem-solving, and technical diagnostic skills
- Communication and management skills for coordination of problem resolution with R&D and customer support teams
- At least 5 years experience, in industry or graduate school, in the development, test, or technical support of optical communications systems
- Hands-on experience with hardware or software systems design or test of WDM transmission systems
- Experience with Optical test equipment including optical test sets and measurement equipment
- Degree: MS or PhD Electrical Engineering, Computer Science, Computer Engineering, Physics
About Company
Corporate Retirement Savings Plan
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